General Terms and Conditions
Introduction
This document governs the relationship between our platform and its users. By registering, you automatically accept every provision of this agreement and commit to complying with it. Please read these terms carefully before using our casino and sports betting services.
Registration and account verification
Using our platform requires registration with accurate personal information. Only individuals aged 18 or older (or who have reached the legal age of majority in their jurisdiction) may register. We may request documents at any time to verify your identity and age. Each person may hold only one active account. Creating multiple accounts may result in the immediate suspension of all related profiles and the forfeiture of winnings.
You are fully responsible for keeping your login credentials secure. All actions performed through your account are deemed authorized by you. If you suspect unauthorized access, contact our customer support immediately. We are not responsible for losses resulting from sharing access details with third parties.
Deposits and withdrawals
Our platform supports a range of payment methods, including bank cards, e-wallets, bank transfers, and cryptocurrencies. The minimum deposit amount depends on the selected payment method and is displayed in the cashier section. Deposits are typically credited instantly, though in rare cases this may take a few minutes.
Withdrawals are processed by default using the same method as the deposit. The minimum withdrawal amount is the equivalent of 20 US dollars. Processing time ranges from 24 to 72 hours. Before your first withdrawal, identity verification is mandatory. This may require a copy of an identity document, proof of address, and, where applicable, a photo of your payment card with part of the number concealed.
Bonus balances are subject to wagering requirements described in the relevant bonus terms. Until these requirements are met, winnings cannot be withdrawn. If you attempt an early withdrawal, the bonus and any related winnings may be forfeited automatically. Maximum withdrawal amounts from bonus offers may be limited.
Casino games
All casino games on our platform are based on certified random number generators that ensure fair and unpredictable outcomes. We cooperate only with reputable, licensed game providers. Each game result is determined by RNG technology and cannot be manipulated by us or by players.
The use of software, bots, or any other tools to gain an unfair advantage is strictly prohibited. Exploiting software bugs or technical faults is also prohibited. Violations may result in immediate account suspension and the confiscation of all winnings. Our systems continuously monitor suspicious gameplay patterns.
Bets placed during technical errors or when odds are displayed incorrectly are invalid. In the event of a software malfunction during gameplay, the round may be voided and the stake refunded. Administrative decisions in dispute cases are final.
Sports betting
Our betting offering covers a wide range of sports and events with both live and pre-match betting. All odds are carefully calculated and may change until a bet is confirmed. The odds valid at the time the bet is placed are the odds that apply to your bet.
Bets on events that have already started or have already been decided are invalid and will be cancelled. If matches are cancelled, postponed, or subject to significant rule changes, our sport-specific betting rules apply. Live bets may be accepted with a slight delay due to rapid changes during an event.
Obvious errors in odds or betting offers entitle us to cancel affected bets. This also applies to bets accepted at incorrect odds due to technical problems. Suspicious betting patterns indicating insider information or manipulation may be investigated and can lead to suspension.
Maximum stakes and winning limits may vary by sport, league, and bet type. We reserve the right to adjust stake limits individually, especially for exceptionally successful players. Accumulator bets may be subject to special rules regarding correlated events.
Bonus offers and promotions
We regularly provide bonuses and promotions for both casino games and sports betting. Each offer has specific participation rules, wagering requirements, validity periods, and restrictions. Full terms are available on the relevant promotion page and must be read before activation.
Bonus money can be withdrawn only after the wagering requirements have been met. Participation in promotions requires compliance with all platform rules. We may refuse or cancel bonuses at our discretion. Bonus abuse through multiple accounts, coordinated play, or arbitrage betting is prohibited and may lead to suspension.
Data protection and security
Protecting your personal data is a top priority. All information is stored on secure servers using modern encryption. We use your data only to provide our services, verify identity, and meet legal obligations. Data is shared with third parties only with your consent or when required by law.
Account suspension and self-exclusion
We may temporarily or permanently suspend accounts if we suspect violations of the rules. Suspensions occur after internal review. You have the right to request information about the reasons via customer support.
You may close your account at any time. Before closure, ensure that all balances have been withdrawn. Reopening an account after closure is not possible. Active bonuses are forfeited automatically when an account is closed.
Disclaimer of liability
We are not liable for losses caused by technical disruptions, internet connectivity issues, or actions of third parties. We do not guarantee uninterrupted availability and perform regular maintenance. Planned maintenance will be announced in advance.
You are responsible for ensuring that online gambling and sports betting are legal in your country. We do not provide legal advice and recommend checking local regulations before use.
Changes to the terms
These terms may be amended at any time. The current version will be published on our website along with the date of the latest update. Continued use after changes constitutes acceptance of the new terms. We recommend reviewing the terms regularly.
Dispute resolution
If you have problems or complaints, please contact our customer support with a detailed description. We aim to resolve disputes out of court. All requests are processed within 72 hours. Decisions are based on available data and system logs.