Responsible Gambling Guidelines
Our commitment
We operate an entertainment platform offering casino games and sports betting where responsible gambling is our top priority. Our goal is to create a safe environment in which gambling and betting remain a leisure activity and do not lead to harm. We provide comprehensive control tools and support for players who need assistance. Gambling and betting should be enjoyable — we do everything we can to prevent negative consequences.
Warning signs of problematic gambling behavior
It is important to recognize the point at which entertainment turns into an addiction. Problematic gambling can show up in different ways, but there are clear warning signs. You spend more money than you originally planned. Casino games or sports betting take up more and more of your time and displace other interests. You try to recover losses by placing additional bets and end up in a vicious cycle. You borrow money or take out loans to gamble. You hide the extent of your gambling or betting activities from your family. You feel irritated or anxious when you try to stop.
Gambling becomes a problem when it affects your financial situation, relationships with family and friends, work performance, or mental health. If you recognize yourself in these descriptions, it is time to seek help. Admitting there is a problem is the first step toward a solution.
Self-control tools
We offer various tools that help you control your gambling and betting activity and set personal limits. These features are available in your user account and can be enabled upon request.
Deposit limits allow you to set maximum deposit amounts per day, week, or month. Once the limit is reached, no further deposits are possible until the selected period ends. This helps you control spending and stick to a budget intended for entertainment. Limit increases take effect immediately, while reductions may be subject to a 24-hour cooling-off period.
Loss limits define the maximum amount you can lose within a certain period. When this limit is reached, gambling is automatically blocked. This feature is especially valuable for players who tend to make impulsive decisions while trying to win back losses.
Session time limits restrict how long you can play or bet continuously. After the set time has passed, the system sends a notification or automatically ends the session. Regular breaks help you stay in control and make well-considered decisions.
Stake limits let you cap the maximum amount per individual bet or game round. This prevents high impulsive stakes in emotionally tense moments and helps you manage your gambling budget more responsibly.
Taking a break from gambling
If you feel you are losing control or simply want to take a break, you can use the time-limited self-exclusion feature. You can block your account for a period from 24 hours up to 6 months. During this time, access to the platform is not possible and all marketing communications are stopped.
To activate a break, contact our support team or use the relevant section in your account settings. The request is processed immediately and cannot be revoked until the selected period ends. After the period expires, access is restored automatically, but you can extend the block if needed.
Permanent self-exclusion
For players experiencing serious problems, a permanent self-exclusion option is available. This is a final decision that closes your account indefinitely. Before activating it, make sure you have withdrawn all available balances. Once the request is confirmed, access is irreversibly blocked.
We also cooperate with national exclusion registers. If you are registered in such a database, inform us and we will block your account promptly in accordance with the program requirements.
Reality checks
When gambling or betting, it is easy to lose track of time and spending. We use a notification system that regularly reminds you of your session duration and the amounts spent. These messages help you return to reality and make a conscious decision about whether to continue or stop.
You can configure the frequency of reminders in your user account. We recommend notifications every 30 to 60 minutes of continuous play. Use these moments to assess your state and ensure gambling remains entertainment.
Protection of minors
Gambling and sports betting are strictly prohibited for individuals under the age of 18. We use age-verification systems that require identity confirmation before gambling can begin. Any attempts by minors to register are prevented and accounts are blocked immediately.
Parents and guardians can install parental-control software that blocks access to gambling websites on home devices. We recommend discussing the risks of gambling with children and monitoring their online activity. Keep your login details secure and never share them with minors.
Support organizations
If you or someone close to you is struggling with problematic gambling behavior, seek professional help. There are organizations that provide free and confidential support for people with gambling-related problems.
Gamblers Anonymous is an international self-help group with a 12-step program. In meetings, participants share experiences and support one another on the path to recovery. Helpline and counseling services can provide guidance and access to treatment options for affected individuals and their families.
If you need immediate assistance, contact a local professional support service or a national helpline in your country. Trained counselors can help assess the situation and recommend appropriate next steps. Do not hesitate to seek help — gambling addiction is treatable.
Tips for safer gambling
Follow simple recommendations to ensure gambling and betting stay enjoyable. Set a budget before you start and stick to it strictly. Use only money you can afford to lose, and never gamble with borrowed money. Treat gambling as entertainment, not as a source of income. A win is a pleasant bonus, but it should not be the goal.
Take regular breaks every 30 to 60 minutes. Do not gamble under the influence of alcohol or in emotionally stressful situations. Balance gambling with other interests and do not let it dominate your life. If you have spent your planned budget, stop. Attempts to chase losses almost always lead to greater losses.
Our promise
We continuously improve our responsible gambling measures, follow the latest research, and implement industry best practices. Our support team is trained to recognize signs of problematic gambling and to help activate protective tools. We do not send promotional materials to players who have set limits or self-excluded.
Your well-being matters more than profit. If you notice that gambling is no longer entertainment, do not hesitate to take action. Use the available control tools or seek professional help. We will support you at any time on the path to responsible gambling.